COVID-19 UPDATE

At BULK BUYS your health and safety are our number one priority. Due to the current COVID-19 outbreak in Australia, we have implemented new policies and procedures.

Providing ongoing support to our customers is of great importance, therefore we continue to open our customer service lines to answer all your questions and queries.

We will continue to monitor the situation closely and act quickly on the advice of health authorities.

Due to an unprecedented demand in our products, we will be temporarily closing our phone lines and live chat to focus on processing existing orders. Our priority now is to ensure that all orders are shipped and will be requiring all efforts from our team in order to do so. We try our best to get to you within 48 hours however if we do not please be patient as one of our team members will try getting back to you on time.

If you need to get in touch with us, we reccommend sending us an email at sales@bulkbuys.com.au or contacting us through the live chat on our website. If you have made order within 5 business days and are enquiring when your order will be shipped out, we will not return to you as we have stated on our website we are experiencing delays.

Pick up

We have decided to close our retail stores to further protect the health of our customers and staff. Any existing pick-ups will require approval with our customer service team member.

Online Store

The online store will be open ensuring home deliveries are available to our customers. Your patience is greatly appreciated as there may be delays to home deliveries due to the current circumstances. We are experiencing a 4-5 day turnover with orders.

Stock Situation

Due to delays with production and restrictions to stock movement, we'll be experiencing stock shortages for certain items. 

Contact Details

Phone: 0393577121 (If you can’t get through, please see update above)

Live Chat Hours: 12-3pm Everyday

Customer Service Email: sales@bulkbuys.com.au