Our shipping, return and refund policy is detailed below to assist with common FAQ's.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Masks are non refundable due to hygiene reasons.
WHAT DOES SHIPPING COST YOU?
Shipping costs depend on weight, size and destination. This will be calculated during checkout.
DO WE SHIP TO PO BOXES & PARCEL LOCKERS?
We do not ship to PO boxes or parcel lockers.
HOW LONG WILL MY PACKAGE TAKE?
Please be advised that the below information is a guide only, and will change as conditions improve or decline in the wake of the COVID-19 pandemic and associated delays (which can occur at any point in the delivery process in the present climate).
Victoria: 2-6 business days after dispatch in metropolitan areas, 4-8 business days for regional.
NSW: 4-8 business days after dispatch in metropolitan areas, 8-12 business days for regional.
QLD: 5-10 business days after dispatch in metropolitan areas, 8-14 business days for regional.
SA: 5-10 business days after dispatch in metropolitan areas, 8-12 for regional.
NT: 6-12 business days after dispatch in metropolitan areas, 10-15 for regional.
WA: up to 15-20 business days in metropolitan areas, up to 30 business days for regional.
*Business days are days excluding weekends (ie. 15 business days = 3 weeks)
For islands, including Flinders Island, Palm Island and others, deliveries may take 20 business days and up to 35 business days due to freight and ferry delays.
If your item is taking a much longer amount of time, or has been listed as "booked" for more than 48 hours, please contact email@example.com with your order number and we can launch an investigation into its status.
Alternatively, you can contact InterParcel directly on 1300 006 031 (for tracking inquiries ONLY).
CAN I PURCHASE OUTSIDE OF MELBOURNE?
Yes, we offer nationwide shipping.
RETURN & REFUND POLICY:
If for any reason you are unsatisfied with your purchase please email our customer support team at firstname.lastname@example.org and let us know why you would like a return on your order.
On the event, a product is returned a refund will be processed for the same amount of the product.
All food related packaging products cannot be returned upon opening due to health and safety reasons.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.