Our shipping, return and refund policy is detailed below to assist with common FAQ's.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Masks are non refundable due to hygiene reasons.
WHAT DOES SHIPPING COST YOU?
Shipping costs depend on weight, size and destination. This will be calculated during checkout.
Free shipping applies to metro Melbourne the total cart on checkout exceeds the amount of $500 and under 100kg of weight.
DO WE SHIP TO PO BOXES & PARCEL LOCKERS?
We do not ship to PO boxes or parcel lockers.
HOW LONG WILL MY PACKAGE TAKE?Dispatch from the warehouse can take up to 1-2 business days. Please be patient as we are receiving a large amount of orders and the turnover time has extended to 3-4 working days.
Delivery can take up to 1-4 business days.
CAN I PURCHASE OUTSIDE OF MELBOURNE?
Yes, we offer nationwide shipping. For interest in purchasing pallet quantities interstate please call head office to arrange delivery.
RETURN & REFUND POLICY:
If for any reason you are unsatisfied with your purchase please email our customer support team at email@example.com and let us know why you would like a return on your order.
On the event, a product is returned a refund will be processed for the same amount of the product.
All food related packaging products cannot be returned upon opening due to health and safety reasons.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.