Bigger & Bulkier Orders
Bigger, bulkier, sensitive or weighty items, or some deliveries to outer/regional/rural areas, may be subject to additional delivery charges, and may incur extended transit times. This is usually due to their nature and the extra handling required in transporting them.
Additional Freight ChargesIf you have placed a bigger and bulkier order or team will be in contact with you to discuss additional charges either prior to placing and/or paying for your order, or after your order has been placed. You will be advised of additional freight, handling or shipping charges.
Fulfillment of Order
We use a number of third party providers to deliver our freight.
Most commonly, our orders get sent via Couriers Please, Startrack, Fastway, Hunter Express or TNT. Larger items or orders usually get sent via TNT, Hunter Express or Fastway. We also ship direct from our manufacturers and distribution centers around Australia.
To ensure you get your order in the quickest possible time, Bulk Buys may ship from a number of warehouses around Australia. If you have ordered multiple items, some items may be out of stock in one warehouse, and therefore, may ship from another site. In this case, please allow adequate time for delivery of the product.
Authority to Leave
Unlike most couriers that require you to sign for your delivery, Bulk Buys will give you the opportunity to select ‘Authority to Leave (ATL)’ at your final stages on the checkout page. This allows us to give authority to your courier to leave your order as per your instructions. Please take special note, when you select this option, Bulk Buys will not be held responsible for lost or damaged orders. Please note, that some carriers require a signatory for certain orders. If you are not home during business hours, or are delivering to a residential address, we recommend giving us Authority to Leave (ATL) to reduce any shipping delays.
Please note: Due to COVID-19 some courier companies have taken the precaution of processing all deliveries as an ATL (Authority to Leave) transaction. This means the parcel will be left in a safe place at the delivery address, and a photo will be taken of the item at the door. If the courier cannot deliver the package to a safe place, they will leave a calling card with further instructions. In this instance, the parcel will be dropped in to a local Parcel Connect outlet for collection at a convenient time, or returned to the nearest depot for re-delivery.
No pickups are available unless arranged specifically with our customer service team.
All orders are processed from our online store and shipped to your nominated address.
Delivery Time Frames
Delivery of items can vary due to location and manufacturers stock holdings. Our warehouses around Australia hold a large amount of stock, however, Bulk Buys gives you access to tens of thousands of products.
Under normal situations, where the product is in stock, orders are processed within two days. Orders placed on weekends or public holidays will usually be processed on the next business day.
Delivery time frames can change due to circumstances out of our control and we will do our best to keep you up to date with information regarding your order. We will notify you via email and/or text message when your order is dispatched from our warehouse, and again when the item has been delivered with POD. If you have any questions about your order, please contact us at: customercare
Are you feeling confused with all this? Just give us a call and our customer service team will help you out.
(03) 9357 7141