Shipping

Our shipping rates are not flat and are based on parcel weight, dimensions and destination.


To find out how much shipping will be to your address, add the desired items to our online shopping cart and go to checkout. Put your delivery address in the address field and this will be automatically calculated for you. 


Please be advised that especially heavy or large shipments may incur additional costs, as the shipping calculator does not always accurately calculate these totals, something which we are working to fix.

If this applies to your order, you will be contacted by a member of our processing team and given the option of paying this fee. If you do not wish to proceed, we can cancel and refund your order in full. 

You can learn more by visiting our Shipping Policy.

Our warehouse team usually dispatches orders within 24-48 hours of them having been placed. However, orders placed late on a Friday or over a weekend may not be dispatched until Tuesday so our packing team has time to catch up with weekend orders. 


If an order cannot be dispatched due to an unexpected shortage or interruptions, customers will generally be contacted by a member of our processing or warehouse team.


Please be advised that the below information is a guide only, and will change as conditions improve or decline in the wake of the COVID-19 pandemic and associated delays (which can occur at any point in the delivery process in the present climate). 


Victoria: 1-2 business days after dispatch in metropolitan areas, 3-4 business days for regional.

NSW: 2-4 business days after dispatch in metropolitan areas, 4-5 business days for regional.

QLD: 4-5 business days after dispatch in metropolitan areas, 5-10 business days for regional.

SA: 4-5 business days after dispatch in metropolitan areas, 6-8 for regional.

NT: 5-6 business days after dispatch in metropolitan areas, 8-10 for regional. 

WA: 8-10 business days in metropolitan areas, 10-15 business days for regional.

Please note that we have received feedback to advise that deliveries to WA are experiencing delays with greater frequency than other regions, with some deliveries taking more than 3 weeks to arrive to some customers. 


For islands, including Flinders Island, Palm Island and others, deliveries may take 20 business days. 


If your item is taking a much longer amount of time, or has been listed as "booked" for more than 48 hours, please contact customercare@bulkbuys.com.au with your order number and we can launch an investigation into its status. 


Alternatively, you can contact InterParcel directly on 1300 006 031 (for tracking inquiries ONLY). 

All our deliveries are contracted via a company called InterParcel who may contract any number of Australian couriers depending on your location and the size of your delivery. 

These include Couriers Please, StarTrack Express, TNT, Northline, Hunter Express and many others depending on which couriers service the delivery destination. 


Please be advised that we do not ship with Australia Post. 

Due to the prohibitive cost of freight, as well as long transit and customs waiting times in the wake of COVID-19, we have temporarily stopped overseas orders for retail consumers. 


We look forward to providing goods to our international customers again when the crisis is over. 

We do not deliver to PO boxes or GPO boxes.

We can deliver to a local post office only if the parcel can be addressed and signed for by someone employed at that post office. 

Our tracking numbers work only with InterParcel. 

https://au.interparcel.com/tracking/ 

This portal provides information directly from the courier regarding your parcels journey.  

Please contact customercare@bulkbuys.com.au with images of the damaged items or images of all items received and the packaging (if possible) and we will replace your damaged items and locate or replace your missing items. 

Please contact customercare@bulkbuys.com.au with a picture of the items you received and the packaging (if possible) and we will issue replacement items. 

If you send a cancellation request after your item has been dispatched, unfortunately you will need to return the items at your expense as a change of mind. 


If you sent a request prior to dispatch and the item was still fulfilled, please contact customercare@bulkbuys.com.au and we will investigate.  

About Us

We have been in business for 11 years and are based at our head office in Campbellfield, Victoria, Australia, and began offering our products online in 2019 in order to reach more interstate and international consumers. We have grown considerably in that short period of time, but were a trusted merchant within Victoria long before then. 

Rest assured, Bulk Buys is the real deal. 

Our head office and storefront is located at 100 Barry Rd, Campbellfield, VIC, 3061. 

Other

You can contact us through our contact page! We will be happy to assist you.

No. Bulk Buys is proud to offer our goods directly to the public. Individuals are welcome to place orders via our online shop, or in store.  

No! You can order a single product, or as many as we have in our inventory, according to your needs. 

The pricing you see on our website is retail pricing. We are generally able to offer better pricing on orders of any item of a pallet size or larger.  

Please send an email to accounts@bulkbuys.com.au that includes the following:

- A contact name

- Contact number

- Your business name

- Your ABN

- Your delivery address

- Your order details (if applicable) 
And we will assist you. 

These products are offered exclusively via the COVID-19 support team and are not available direct to the public via our online shop. Minimum order quantities apply.

For any questions or to place an order, please respond directly to the newsletter. 

No pickups are available unless arranged specifically with our customer service team.

All orders are processed from our online store and shipped to your nominated address. 

If you placed your order via our online store, please contact customercare@bulkbuys.com.au with your full customer name and we will locate and send it to you. 

If you placed this order with an account, please contact accounts@bulkbuys.com.au with a request that includes you name and company name and we will locate and send it to you.

Customer support

(03) 9357 7141