**Please be advised that, due to an inundation of orders and staff shortages, we are currently running behind schedule for order dispatch. Our usual processing time is 1-2 business days for most orders, but - like many businesses - we are currently taking up to five business days to dispatch at the present time. We appreciate your understanding and patience.**

Our Dear Customers,

Bulk Buys wishes to advise our customers that we will be closing our physical storefront at 100 Barry Rd, Campbellfield, VIC, 3061 as of Thursday the 6th of August until the level 4 restrictions in Metropolitan Melbourne have been lifted.

 

At Bulk Buys your health and safety are our number one priority. Due to the current COVID-19 outbreak, we have implemented new policies and procedures.

 

We will remain open for online orders, however due to restrictions to the number of staff we may have at our location at any given time, any COVID-safe plan associated limitations on courier depots and deliveries, as well as the shutdown of some manufacturers in Victoria, there will be delays on orders placed, so please keep this in mind when making your purchase.

 

We are striving to operate in accordance with the government's strict new guidelines, while meeting the needs of our customers to the best of our ability. Please bear with us as we navigate this uncertain period. 

 

Providing ongoing support to our customers is of great importance, therefore we continue to open our customer service lines to answer all your questions and queries.

 

We will continue to monitor the situation closely and act quickly on the advice of health authorities. Our priority now is to ensure that all orders are shipped and will be requiring all efforts from our team in order to do so. We try our best to get to you within 24 hours however if we do not please be patient as one of our team members will try getting back to you as soon as they are able.

If you need to get in touch with us, we recommend sending us an email at customercare@bulkbuys.com.au  

 

Pick up

We have decided to temporarily close our retail stores to further protect the health of our customers and staff. Any existing pick-ups will require approval with our customer service team member.

 

Online Store

The online store will be open ensuring home deliveries are available to our customers. Your patience is greatly appreciated as there may be delays to home deliveries due to the current circumstances. We are experiencing a 5-6 working day turnover with orders.

 

Stock Situation

Due to delays with production and restrictions to stock movement, we'll be experiencing stock shortages for certain items. 

 

Contact Details

Phone: (03) 9357 7141 (If you can’t get through, please see update above)

Live Chat Hours

Mon-Tue: 9am-5pm

Wed: 11am-2pm

Thurs-Fri: 9am-5pm

Customer Service Email: customercare@bulkbuys.com.au